Terms of Service

1. Acceptance of Terms

By accessing or using the WideView HotelOS website and management system (“the Service”), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the Service.

2. Description of Service

WideView HotelOS provides a hotel management system available as a white-label source code license or a hosted SaaS subscription. The Service includes booking management, payment processing, and administrative tools for hotel operations.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into binding contracts to use this Service. By registering, you represent that you meet these requirements.

4. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized use of your account.
• You are responsible for all activities that occur under your account.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose.
• Attempt to access, tamper with, or disrupt the system's security or functionality.
• Reverse engineer, decompile, or disassemble the software (except for white-label license holders as permitted by their license agreement).
• Upload or transmit viruses, malware, or harmful code.
• Use the Service to send unsolicited communications or spam.

6. Intellectual Property

The Service, including its design, code, branding, and content, is the property of WideView HotelOS and is protected by intellectual property laws. White-label license holders receive specific rights as outlined in the License Agreement.

7. Payments and Billing

SaaS subscription fees are billed monthly in advance. White-label license fees are a one-time payment. All fees are non-refundable except as described in our Refund Policy. You authorize us to charge your payment method for all applicable fees.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or emergencies. We are not liable for any downtime or data loss resulting from circumstances beyond our control.

9. Limitation of Liability

To the maximum extent permitted by law, WideView HotelOS shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Termination

We may suspend or terminate your access to the Service if you violate these Terms. You may cancel your SaaS subscription at any time. Upon termination, all data associated with your account may be deleted after 30 days.

11. Changes to Terms

We may modify these Terms at any time. We will notify users of significant changes via email or a notice on our website. Continued use after changes constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which WideView HotelOS is registered, without regard to conflict of law principles.

13. Contact Us

If you have questions about these Terms, please contact us at hello@wideviewhotel.com or through our contact page.