Refund Policy

1. Overview

We want you to be confident in your purchase. This Refund Policy outlines the conditions under which refunds are available for our white-label source code license and SaaS subscription plans.

2. White-Label Source Code License

Because source code is a digital product that cannot be returned once downloaded, all white-label license sales are final and non-refundable. We encourage you to review the demo, feature list, and documentation before purchasing.

If you have not yet downloaded the source code, you may request a full refund within 7 days of purchase by contacting hello@wideviewhotel.com. Once the code has been downloaded, no refund will be issued.

3. SaaS Subscription

SaaS subscriptions are billed monthly. You may cancel at any time and will retain access until the end of your current billing period. Monthly subscription fees are non-refundable once the billing period has started.

4. Annual Plans

Annual SaaS plans are eligible for a prorated refund within the first 30 daysof the subscription. After 30 days, annual fees are non-refundable, but you may cancel to prevent renewal.

5. Custom and Enterprise Plans

Custom and enterprise pricing agreements have their own refund terms, which will be specified in your individual contract. Contact us for details specific to your agreement.

6. How to Request a Refund

To request a refund, please email hello@wideviewhotel.com with:

• Your full name and company name
• Order number or transaction ID
• The reason for your refund request

Refunds are processed within 5–10 business days to the original payment method.

7. Chargebacks

We prefer to resolve disputes directly. Please contact us before initiating a chargeback. Unwarranted chargebacks may result in account suspension and may affect your ability to use our services in the future.

8. Exceptions

If the Service is materially defective and we are unable to resolve the issue within a reasonable period, we may issue a refund at our discretion, regardless of the terms above.

9. Contact Us

If you have questions about our Refund Policy, please contact us at hello@wideviewhotel.com or through our contact page.